Support

Customized support, where and when you need it

The SimCorp Coric support agreement outlines the services we provide. They can be customized to meet the specific requirements of your business. Whether you require additional ad-hoc super-user support on specified dates, or out-of-hours provision to support individual projects, we have the flexibility to adapt our service to match your individual specifications.

Regular and reliable updates

Clients naturally expect that their systems are up to date, which is why we are committed to ensuring ongoing upgrades. SimCorp Coric’s agile development team delivers a major release each year as well as iterative ongoing updates and new, market-leading functionality as part of our standard support agreement.

Dedicated support for hosted solutions

SimCorp Coric can be delivered as a fully hosted solution, utilizing Microsoft Windows Azure, including dedicated support and system management.

Full access, anytime, anywhere

The client support website for SimCorp Coric users (password required) as well as dedicated hotlines, ensure that all queries are managed quickly and efficiently. The 24/7 website is the easiest way to log, track, and review cases, and also includes a comprehensive knowledgebase for self-service support, product information, and more.

We will have one of our experts contact you within 48 hours.

Let our experts assist you with your inquiry

Your inquiry is important to us and our dedicated specialists are committed to assisting you.
During the initial discussion, we would like to hear more about the challenges you face, so that we are able to provide the most relevant information to you.
To help us prepare for a productive discussion, kindly fill out the form and we'll have one of our dedicated consultants contact you.
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We will have one of our experts contact you within 48 hours.