Increasing client satisfaction with more personalization and faster delivery times
Northern Trust’s existing client communications reporting tools were viable and globally accepted, but had not been purpose-built for investment management. Client service relied heavily on the availability of technical staff for all aspects of design and production. Northern Trust needed an adaptable, business user-friendly solution capable of differentiating the firm’s offerings for middle office outsourcing clients.
SimCorp Coric supports all Northern Trust’s IOO strategic client communications requirements, including custom branding and white-labeling, investment commentary, sophisticated graphic rendering capabilities, and workflow across a broad range of client communications.
Using SimCorp Coric, our business users now have far less reliance on IT for making ad-hoc changes to reports. The versatility and presentation flexibility of our reporting is definitely helping Northern Trust to grow our business.
SimCorp Coric is an extremely powerful tool which is incredibly adaptable once mastered. It has fully met our objective of empowering business users to satisfy client requests without recourse to IT and we look forward to a long and fruitful partnership with the SimCorp Coric team